Refund & Cancellation Policy

Refunds may be considered, at NiyamHR's sole discretion, only in the following exceptional circumstances:

• Duplicate charge: If you were billed twice for the same period due to a technical error, the duplicate charge will be refunded in full.
• Extended service unavailability: If NiyamHR experiences service unavailability exceeding 72 consecutive hours directly attributable to our infrastructure (excluding scheduled maintenance or force majeure events), affected customers may request a service credit or pro-rated refund.
• Statutory requirement: Where required by applicable Indian law.

Refund requests under these exceptions must be submitted in writing to support@niyamhr.in within 30 days of the relevant event.

You may cancel your NiyamHR subscription at any time through:

1. In-dashboard: Navigate to Dashboard → Billing → Cancel Subscription
2. Email: Send a cancellation request to support@niyamhr.in from your registered email address

Cancellation takes effect immediately upon confirmation. Upon cancellation:

• No further charges will be applied to your account
• You retain full access to NiyamHR services until the end of your current billing period (which you have already paid for)
• After your current paid period ends, your account moves to the grace period described in Section 4

Cancellation does not entitle you to a refund of the current billing period. You receive what you paid for — full access until the end of the period.

For 60 days following the end of your last paid billing period, your data remains in your NiyamHR account in read-only mode. During this grace period, you may:

• Log in to your account
• View all historical data including DNA assessments, weekly check-ins, honing sessions, and reports
• Export your data through available export tools
• Reactivate your subscription with full data restoration (no data loss)

After the 60-day grace period expires:

• All customer data will be permanently deleted from NiyamHR's active systems
• Account access will be permanently revoked
• Reactivation thereafter requires starting fresh as a new customer

Encrypted backups may be retained for additional periods solely as required by applicable Indian law (such as tax records retention requirements), but will not be accessible for restoration or export.

If you wish to have your data deleted sooner than 60 days, you may submit a written deletion request to support@niyamhr.in. We will process such requests within 7 business days, subject to applicable legal retention requirements.